Introduction
Welcome to Tiles Market Kenya ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Make a purchase or place an order for tiles
- Request a quote or product information
- Contact us via phone, WhatsApp, email, or our contact form
- Subscribe to our newsletter or marketing communications
- Use our tile calculator tool
This information may include:
- Contact Information: Name, email address, phone number, WhatsApp number
- Delivery Information: Physical address, county, delivery location
- Order Information: Products ordered, quantities, preferences
- Payment Information: M-Pesa transaction details (we do not store full payment credentials)
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address and browser type
- Pages viewed and time spent on pages
- Referring website or search terms
- Device type (mobile, desktop, tablet)
How We Use Your Information
We use the information we collect to:
- Process Orders: Fulfill your tile orders, arrange delivery, and provide order updates
- Customer Service: Respond to your inquiries, provide quotes, and offer product recommendations
- Communication: Send order confirmations, delivery notifications, and important updates
- Marketing: With your consent, send promotional offers and new product information
- Improvement: Analyze website usage to improve our services and user experience
- Legal Compliance: Comply with applicable laws, regulations, and legal processes
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Delivery Partners: We share delivery information with our logistics partners to fulfill your orders
- Payment Processors: Payment information is processed securely through M-Pesa and bank transfer systems
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with any merger or acquisition of our business
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Secure HTTPS encryption on our website
- Limited access to personal data by authorized personnel only
- Regular security assessments and updates
- Secure storage of customer records
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-out: Unsubscribe from marketing communications at any time
To exercise these rights, please contact us using the details below.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:
- Remember your preferences
- Analyze website traffic and usage patterns
- Improve website functionality
You can control cookies through your browser settings. Disabling cookies may affect some website features.
Third-Party Links
Our website may contain links to third-party websites (such as WhatsApp, social media, or payment providers). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Phone: +254 713 117110
- WhatsApp: Chat with us
- Email: info@tilesmarket.co.ke
- Address: Nairobi, Kenya
Tiles Market Kenya
Your trusted source for quality tiles in Kenya.